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PRIVACY & COOKIES POLICY
Effective Date: 29 June 2026
Last Updated: 29 June 2026
1. Introduction
Brand Creative (Pty) Ltd ("Brand Creative", "BRC", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), and other applicable South African laws.
This Privacy & Cookies Policy explains how we collect, use, store, process, protect, and disclose personal information obtained through our website, https://www.brandcreative.net/, and through our business operations.
By using our website or providing us with your personal information, you agree to the terms of this Policy.
2. Who We Are
Brand Creative is a South African company providing branding, graphics, branded commercial interior design, web design and development and related business services.
Website: https://www.brandcreative.net/
For any privacy-related enquiries, please contact:
Information Officer
Robyn Newman - Brand Creative (Pty) Ltd
Email: robyn@brandcreative.net
Telephone: +27 82 609 0207
3. Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
● Full name
● Company name
● Job title
● Email address
● Telephone number
● Physical address
● Billing information
● Delivery information
● Enquiry details
● Project requirements
● Any information submitted through contact forms, quotation requests, or email correspondence
Information Collected Automatically
When you visit our website, we may automatically collect:
● IP address
● Browser type and version
● Device information
● Operating system
● Geographic location (approximate)
● Website usage data
● Pages viewed
● Referral sources
● Time spent on pages
● Website interaction analytics
Business Information
Where applicable, we may collect:
● Supplier information
● Customer account information
● Procurement and transaction records
● Contractual information
● Tax and regulatory compliance information
4. Purpose of Collection and Processing
We collect and process personal information for legitimate business purposes, including:
● Responding to enquiries
● Providing quotations
● Delivering products and services
● Managing customer relationships
● Processing orders and transactions
● Supplier management
● Project management
● Improving our website and services
● Marketing communications (where consent is provided)
● Compliance with legal and regulatory obligations
● Security and fraud prevention
● Record-keeping and administration
We will only process personal information for lawful purposes and in a manner that is relevant, adequate, and not excessive.
5. Legal Basis for Processing
We process personal information based on one or more of the following lawful grounds:
● Your consent
● Performance of a contract
● Compliance with legal obligations
● Protection of legitimate business interests
● Protection of your legitimate interests
● Where processing is necessary for pursuing our lawful business activities
6. Sharing of Personal Information
We do not sell personal information.
We may share personal information with:
● Employees and authorised personnel
● Service providers and contractors
● Website hosting providers
● IT support providers
● Professional advisers
● Logistics and delivery partners
● Payment processors
● Government authorities where required by law
● Regulatory bodies and law enforcement agencies
Where third parties process information on our behalf, we require them to maintain appropriate confidentiality and security safeguards.
7. International Transfers
Certain service providers used by Brand Creative may store or process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that adequate safeguards are in place and that the information receives an appropriate level of protection consistent with POPIA.
8. Information Security
We implement reasonable technical and organisational measures to protect personal information against:
● Unauthorised access
● Loss
● Misuse
● Disclosure
● Alteration
● Destruction
These measures include:
● Secure hosting environments
● SSL encryption
● Access controls
● Password protection
● Regular software updates
● Data security monitoring
While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Retention of Information
We retain personal information only for as long as necessary to:
● Fulfil the purpose for which it was collected
● Comply with legal obligations
● Resolve disputes
● Enforce agreements
● Maintain business records
When information is no longer required, it will be securely deleted, destroyed, anonymised, or de-identified.
10. Your Rights Under POPIA
As a data subject, you may have the right to:
Access
Request access to personal information we hold about you.
Correction
Request correction or updating of inaccurate or incomplete information.
Deletion
Request deletion of personal information where legally permissible.
Objection
Object to the processing of your personal information under certain circumstances.
Restriction
Request restriction of processing where applicable.
Withdrawal of Consent
Withdraw consent where processing is based on consent.
Complaints
Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact our Information Officer.
11. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. Cookies help improve website functionality, user experience, and performance analysis.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
Examples include:
● Security cookies
● Session management cookies
● Form submission cookies
Performance and Analytics Cookies
These cookies help us understand how visitors use our website.
They may collect information such as:
● Number of visitors
● Pages visited
● Traffic sources
● User behaviour
Examples may include:
● Google Analytics
● Website performance monitoring tools
Functional Cookies
These cookies remember your preferences and settings.
Examples include:
● Language preferences
● Form completion preferences
● User settings
Marketing Cookies
Where applicable, these cookies help deliver relevant advertising and marketing content.
These cookies may track browsing activity across websites.
12. Managing Cookies
You can control and manage cookies through your browser settings.
Most browsers allow you to:
● View cookies
● Delete cookies
● Block cookies
● Receive notifications before cookies are stored
Disabling certain cookies may affect website functionality.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites before providing personal information.
14. Children's Privacy
Our website and services are intended for business and professional use.
We do not knowingly collect personal information from individuals under the age of 18 without appropriate consent.
If we become aware that such information has been collected unlawfully, we will take reasonable steps to remove it.
15. Changes to This Policy
We reserve the right to amend this Privacy & Cookies Policy at any time.
Any updates will be published on this page together with the revised effective date.
Continued use of the website after publication of changes constitutes acceptance of the updated Policy.
16. Contact Information
For any questions regarding this Privacy & Cookies Policy or the processing of your personal information, please contact:
Information Officer
Robyn Newman - Brand Creative (Pty) Ltd
Website: https://www.brandcreative.net/
Email: robyn@brandcreative.net
Telephone: +27 82 609 0207
Complaint to the Information Regulator
If you believe your personal information has not been processed in accordance with POPIA, you may lodge a complaint with:
Information Regulator
Website: https://inforegulator.org.za
Effective Date: 29 June 2026
Last Updated: 29 June 2026
1. Introduction
Brand Creative (Pty) Ltd ("Brand Creative", "BRC", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), and other applicable South African laws.
This Privacy & Cookies Policy explains how we collect, use, store, process, protect, and disclose personal information obtained through our website, https://www.brandcreative.net/, and through our business operations.
By using our website or providing us with your personal information, you agree to the terms of this Policy.
2. Who We Are
Brand Creative is a South African company providing branding, graphics, branded commercial interior design, web design and development and related business services.
Website: https://www.brandcreative.net/
For any privacy-related enquiries, please contact:
Information Officer
Robyn Newman - Brand Creative (Pty) Ltd
Email: robyn@brandcreative.net
Telephone: +27 82 609 0207
3. Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
● Full name
● Company name
● Job title
● Email address
● Telephone number
● Physical address
● Billing information
● Delivery information
● Enquiry details
● Project requirements
● Any information submitted through contact forms, quotation requests, or email correspondence
Information Collected Automatically
When you visit our website, we may automatically collect:
● IP address
● Browser type and version
● Device information
● Operating system
● Geographic location (approximate)
● Website usage data
● Pages viewed
● Referral sources
● Time spent on pages
● Website interaction analytics
Business Information
Where applicable, we may collect:
● Supplier information
● Customer account information
● Procurement and transaction records
● Contractual information
● Tax and regulatory compliance information
4. Purpose of Collection and Processing
We collect and process personal information for legitimate business purposes, including:
● Responding to enquiries
● Providing quotations
● Delivering products and services
● Managing customer relationships
● Processing orders and transactions
● Supplier management
● Project management
● Improving our website and services
● Marketing communications (where consent is provided)
● Compliance with legal and regulatory obligations
● Security and fraud prevention
● Record-keeping and administration
We will only process personal information for lawful purposes and in a manner that is relevant, adequate, and not excessive.
5. Legal Basis for Processing
We process personal information based on one or more of the following lawful grounds:
● Your consent
● Performance of a contract
● Compliance with legal obligations
● Protection of legitimate business interests
● Protection of your legitimate interests
● Where processing is necessary for pursuing our lawful business activities
6. Sharing of Personal Information
We do not sell personal information.
We may share personal information with:
● Employees and authorised personnel
● Service providers and contractors
● Website hosting providers
● IT support providers
● Professional advisers
● Logistics and delivery partners
● Payment processors
● Government authorities where required by law
● Regulatory bodies and law enforcement agencies
Where third parties process information on our behalf, we require them to maintain appropriate confidentiality and security safeguards.
7. International Transfers
Certain service providers used by Brand Creative may store or process information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that adequate safeguards are in place and that the information receives an appropriate level of protection consistent with POPIA.
8. Information Security
We implement reasonable technical and organisational measures to protect personal information against:
● Unauthorised access
● Loss
● Misuse
● Disclosure
● Alteration
● Destruction
These measures include:
● Secure hosting environments
● SSL encryption
● Access controls
● Password protection
● Regular software updates
● Data security monitoring
While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
9. Retention of Information
We retain personal information only for as long as necessary to:
● Fulfil the purpose for which it was collected
● Comply with legal obligations
● Resolve disputes
● Enforce agreements
● Maintain business records
When information is no longer required, it will be securely deleted, destroyed, anonymised, or de-identified.
10. Your Rights Under POPIA
As a data subject, you may have the right to:
Access
Request access to personal information we hold about you.
Correction
Request correction or updating of inaccurate or incomplete information.
Deletion
Request deletion of personal information where legally permissible.
Objection
Object to the processing of your personal information under certain circumstances.
Restriction
Request restriction of processing where applicable.
Withdrawal of Consent
Withdraw consent where processing is based on consent.
Complaints
Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact our Information Officer.
11. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. Cookies help improve website functionality, user experience, and performance analysis.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
Examples include:
● Security cookies
● Session management cookies
● Form submission cookies
Performance and Analytics Cookies
These cookies help us understand how visitors use our website.
They may collect information such as:
● Number of visitors
● Pages visited
● Traffic sources
● User behaviour
Examples may include:
● Google Analytics
● Website performance monitoring tools
Functional Cookies
These cookies remember your preferences and settings.
Examples include:
● Language preferences
● Form completion preferences
● User settings
Marketing Cookies
Where applicable, these cookies help deliver relevant advertising and marketing content.
These cookies may track browsing activity across websites.
12. Managing Cookies
You can control and manage cookies through your browser settings.
Most browsers allow you to:
● View cookies
● Delete cookies
● Block cookies
● Receive notifications before cookies are stored
Disabling certain cookies may affect website functionality.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those websites before providing personal information.
14. Children's Privacy
Our website and services are intended for business and professional use.
We do not knowingly collect personal information from individuals under the age of 18 without appropriate consent.
If we become aware that such information has been collected unlawfully, we will take reasonable steps to remove it.
15. Changes to This Policy
We reserve the right to amend this Privacy & Cookies Policy at any time.
Any updates will be published on this page together with the revised effective date.
Continued use of the website after publication of changes constitutes acceptance of the updated Policy.
16. Contact Information
For any questions regarding this Privacy & Cookies Policy or the processing of your personal information, please contact:
Information Officer
Robyn Newman - Brand Creative (Pty) Ltd
Website: https://www.brandcreative.net/
Email: robyn@brandcreative.net
Telephone: +27 82 609 0207
Complaint to the Information Regulator
If you believe your personal information has not been processed in accordance with POPIA, you may lodge a complaint with:
Information Regulator
Website: https://inforegulator.org.za
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DUBAI
T / +971 4 447 2129
Office 602 / Building 11
Bay Square / Business Bay
PO Box 643606
Dubai / UAE
Office 602 / Building 11
Bay Square / Business Bay
PO Box 643606
Dubai / UAE
SOUTH AFRICA
T / +27 (0)83 302 2838
Office 12 / 129 Bree Street
Neighbourgood
Cape Town / South Africa
PRIVACY POLICY
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Office 12 / 129 Bree Street
Neighbourgood
Cape Town / South Africa
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INDIA
T / +91 75610 57167
parathottal purackal house
THAMPURATTIMOOLA / THRISSUR
po box 680014
KERALA / INDIA
parathottal purackal house
THAMPURATTIMOOLA / THRISSUR
po box 680014
KERALA / INDIA